Schedule management
Schedule management in the electronic queue system is a complex and multi-level task that requires a flexible approach to planning operator's working hours and service availability. This feature allows administrators and management departments to fine-tune and optimize work schedules, taking into account the many variables and needs of both employees and customers.
The system allows you to establish hierarchy and priorities in the schedule, which provides a high degree of flexibility in managing time and resources. Possibilities of hierarchy and priorities include:
Daily Schedule
Determination of working hours and break times for each day. In this section, you can also redefine the general settings, adapting them to the specific requirements of each day.
Days of the week
Clarification of the schedule for specific days of the week, allowing to make changes to the daily schedule depending on the day of the week.
Days of the month
Setting the schedule for certain days of the month, for example, for the 1st of each month or for specific dates associated with holidays and special events.
Specific day of the year
The capability to schedule work on specific dates, including state and religious holidays, ensuring comprehensive coverage and operational planning.
Periods of time
Setting special periods during which the schedule may differ from the standard one, for example, during school holidays or seasonal changes in demand for services.
Automatic schedule calculation
One of the key features of the system is the possibility of automatic calculation of the schedule based on established parameters and hierarchy. When changing any element of the schedule, the system automatically recalculates the available time and resources, providing operators and managers with up-to-date information about the work schedule for a specific date or period.
This function greatly simplifies the schedule management process, providing accurate and flexible planning of the work of the department and operators, as well as adaptation to changing conditions and customer needs. Priorities in the schedule allow managers to effectively respond to specific situations, optimizing the loading of resources and ensuring high quality of service