Individual Customization of every branch
Unit management in an electronic queue system is a complex process that allows administrators and unit managers to configure and control the operation of the organization at a micro level. Each unit in the system can be configured individually, providing flexibility and adaptation to specific requirements and work processes.
Each unit has the ability to set unique parameters that allow detailed adjustment of the electronic queue system for specific needs. The list of such settings includes:
Options
General Settings of the Unit. (Open period, queue period days, etc.)
Quotas
Setting limits on the number of requests processed in a certain period of time to adjust operator loading.
Simultaneous service
This feature enables specifying simultaneous service provisions, crucial for concurrent or varied client needs.
Traffic Notification
Configuration of notifications for customers about the status of their queue.
Competition of Services
Setting priorities between different services provided by the unit.
Payment of Services
The ability to pay for a specific service after registration through the online orderer.
Online Opening Delay
Setting the time of opening an appointment for services through the online platform.
Open/close the day by dates
The work schedule of the unit with the possibility of specifying exceptions.
Service Duration
Setting durations for each service to optimize resource allocation and scheduling for consistent quality and meeting customer demands.
Duration Alignment
Automatic adjustment of service time to optimize the schedule.
Removal after delay
Rules for removal from the queue in case of no-show of the client.
Current Queue Policy
Defining the rules for working with current queues, including prioritization and managing expectations.
External import of tickets
Integration with external systems for import tickets
Setting of SMS
Manage each massage that client receives
Ticket number
Manage the ticket format customer details, service type, and priority, ensuring efficient handling of service requests.
Online platform and self-service terminal
Individual settings for queues, issued via the Internet and terminals.